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How Can We Help?

Get answers to your questions or reach out to our support team

Contact Support

Have a question or need assistance? We're here to help!


Send us an email
We typically respond within 24-48 hours

Frequently Asked Questions

Simply tap "Create" on the home screen, select a photo or video from your library, and the Twitter overlay will be applied automatically. You can then adjust the position, size, and other settings before exporting to your photo library.
After customizing your overlay settings, tap the "Save Preset" button. Free users can save up to 3 presets, while Pro users get unlimited presets. To use a saved preset, tap "Load Preset" when editing.
All exported photos and videos are saved directly to your device's photo library. You'll receive a notification when the export is complete, especially for longer videos that process in the background.
Video processing happens locally on your device for privacy. Longer videos or higher resolution content may take more time to process. You can put your phone away - we'll send you a notification when it's done!
You can remove ads by either upgrading to Tweet Overlay Pro (subscription with unlimited presets) or purchasing the one-time ad-free option. Both options are available in the app's paywall screen.
Pro Subscription: Removes all ads + unlimited presets
Ad-Free (one-time): Removes all ads only (3 preset limit remains)
Your purchases are linked to your Apple ID. If you reinstall the app or use it on a new device, tap "Restore Purchases" in the paywall screen to restore your Pro subscription or ad-free purchase.
Absolutely! All photo and video processing happens locally on your device. We never upload, store, or have access to your media. Your content never leaves your device. Read our Privacy Policy for more details.
Yes! After applying the overlay, you can drag your media to reposition it, pinch to zoom, and use the controls to adjust various settings like background color, aspect ratio, and more.
Tweet Overlay needs permission to access your photo library and camera to function. If you denied permission, go to Settings > Tweet Overlay on your device and enable Photo Library and Camera access.

Quick Response Times: We aim to respond to all support emails within 24-48 hours. For urgent issues, please include "URGENT" in your email subject line.

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Feature Requests

Have an idea for a new feature? We'd love to hear from you!

Share your idea

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Bug Reports

Found a bug? Help us fix it by including:

  • Your device model
  • iOS version
  • Steps to reproduce
  • Screenshots if possible
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Privacy Requests

For privacy-related questions or data requests (GDPR, CCPA), email us with "Privacy Request" in the subject line.